All Categories / Tutorial Self-Service BDWINGO

Delete Bank Account

Q : How i can Modify or change Bank Account Number on BDWINGO?
A : Our customer support are not able to modify or edit your bank account number information, but we only can assist member for delete the bank account that they bound in their ID account and after the deletion complete member will be able to add a new bank card that they want to use for future withdraw address.

Q : What is the purpose of the Delete Bank Account on self-service center BDWINGO?
A: This Delete Bank Account purpose is for member who provide a wrong bank information such as the wrong 1-2 digit bank account number or the member who willing to change their previous bound bank to the new bank.

Q : How i can submit issue about Delete Bank Account on self-service center BDWINGO?
A:If you want to delete your bank information, we have two way for modify it that we will separate as "Can Receive" and "Cannot Receive" by the following step :

Can Receive
  • Login to your BDWINGO ID Account
  • Click Customer Service button
  • Choose Delete Withdraw Bank Account and Rebind
  • Choose Can Receive
  • Click Send and a verification code will be sent to your registered phone number
  • After receiving the code, fill the verification code
  • Click the "Confirm" button

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    Cannot Receive
  • Login into your BDWINGO ID Account
  • Click Customer Service button
  • Choose Delete Withdraw Bank Account and Rebind
  • Choose Cannot Receive
  • Fill correct bank account number that you bound in your ID account
  • Upload photo selfie holding identity card (clear and detail)
  • Upload the latest deposit receipt proof (clear and detail)
  • Upload photo old passbook bank (clear and detail)
  • Click the "Confirm" button

    • NOTE: Make sure all the data and requirement already fill and upload, clear and detail.
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    Q : What i need to do after the Delete Bank Account have been completed ?
    A:After the bank account deletion completed, member can add a new bank account or make a correction to the previous bank information that they bound in their ID account by go to "Withdraw" page and following the steps below :

    Can Receive
  • Click add a bank account
  • Select the bank you want to register with
  • Fill in all the requirement information correctly (your full name, bank account number, active phone number, email address and IFSC code)
  • Click Save and SMS Verification menu will appear
  • Click the Send button
  • Fill the correct OTP Code
  • Click the "Add Confirm" button

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    Q : How the way i need to taking selfie holding the requirement data need it?
    A : Okay for the example posture please follow like the photo we give
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    Q : What valid identity card that we can use or show it for requirement?
    A:For the valid identity card that you can use is aadhar card/ PAN card/ driving license card
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    Q : For bank what i need to provide ?
    A:On bank you need to attach the passbook bank / bank statement screenshot with Bank holder name, Bank name, Bank account number, IFSC code can be see clear and detail.
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    STATUS ISSUE
    Q : How do i check my status issue Delete Bank on self-service center BDWINGO ?
    A: You can check the status issue by pressing the "Progress Query" for checking all the order record status that you have been submitted to self-service center.
    SUCCESS STATUS
    Q : I already checking and the status in here already success and there is a notes Success "Bank data have removed, please add your new bank" what is that mean ?
    A: For that mean your bank data for withdrawal on BDWINGO account already success deleted and you are able to add a new bank card to your ID account.
    REJECT STATUS
    Q : What about with status reject i need to know if my Delete Bank Account issue get reject by BDWINGO data department?
    A: Okay rest assured we will help to explain to you there is few notes rejection you need to know we will give explanation on this below:
  • Rejected "Please provide selfie picture while you are holding your identity card （AADHAR Card / PAN Card / Driving License)": This mean the selfie picture that you provide is not meet the requirement and you need to resubmit the selfie picture while you are holding the requirement card.
  • Rejected "Kindly provide a screenshot or photo of your bank showing the holder name, account number and IFSC code or a photo of your bank statement that includes the information. Thank you": This mean the bank passbook/statement that you provide is not have the complete information that we needed for make the verification. Kindly resubmit another picture that showing all the details information that we needed for make the verification.
  • Rejected "Provide all the necessary data clear and detailed" : This mean all the necessary data or picture that you provide is not clear/blur or not totally showing all the details information. Kindly resubmit the correct data and make all the picture is clear and detailed.
  • Rejected "Requirement data incorrect, resubmit correct data" : This mean there have an incorrect information from the data that you provided, kindly resubmit and double check again all the data information or picture that you provided is already correct as what we asking in the form.
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